We currently ship to:

• United States (all 50 states)
• Canada
• Select international destinations — available at checkout based on your location

If your country is not listed at checkout, please contact us at hello@selenee.store and we'll do our best to accommodate you.

All orders are processed within 1–3 business days of payment confirmation (excluding weekends and public holidays). During peak periods or sales, processing may take slightly longer — we'll keep you informed.

Delivery times are estimates and not guaranteed. Delays may occur due to carrier volume, weather, or customs processing.

• Free standard shipping on US orders over $150
• Flat rate shipping of $9.95 on US orders under $150
• Canada & International: calculated at checkout based on weight and destination

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly via the carrier's website or through your Selenee account order history.

If you haven't received tracking information within 4 business days of your order, please contact us.

If your package appears lost or significantly delayed:

1. Check your tracking link for the latest status
2. Allow 2–3 additional business days beyond the estimated delivery window
3. Contact us at hello@selenee.store — we'll investigate with the carrier and work to resolve the issue promptly

Selenee is not responsible for delays caused by carriers, customs, or circumstances beyond our control. However, we will always advocate on your behalf.

For orders shipped outside the United States:

• Import duties, taxes, and customs fees are the responsibility of the customer
• These charges vary by country and are not included in our pricing or shipping fees
• Selenee is not responsible for delays caused by customs processing

We recommend checking your country's import regulations before ordering.

For information on returning an item, please refer to our Refund Policy. Return eligibility, timelines, and instructions are detailed there.