Refund Policy

At Selenee, we want you to love what you bring home. If something isn't right, we'll do our best to make it right — simply and without hassle.

We accept returns within 30 days of delivery, provided items are:

• Unused and in their original condition
• In original packaging with all tags and components intact
• Accompanied by proof of purchase (order number or receipt)

Items that show signs of use, assembly, or damage caused after delivery are not eligible for return.

The following cannot be returned or exchanged:

• Final sale items (marked as such at time of purchase)
• Custom or made-to-order pieces
• Items returned after the 30-day window
• Gift cards

1. Email us at hello@selenee.store with your order number and reason for return
2. We'll respond within 2 business days with return instructions and a return authorization
3. Pack the item securely and ship it to the address provided

Please do not send items back without prior authorization — unauthorized returns cannot be processed.

• Customer-initiated returns (change of mind, wrong size): return shipping is at the customer's expense
• Defective or incorrect items: Selenee will cover return shipping in full

We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Once your return is received and inspected:

• You'll receive an email confirmation within 2 business days
• Approved refunds are issued to your original payment method within 5–10 business days
• Original shipping charges are non-refundable unless the return is due to our error

If your order arrives damaged or defective, please contact us within 48 hours of delivery at hello@selenee.store with:

• Your order number
• A description of the issue
• Clear photos of the damage or defect

We'll arrange a replacement or full refund — whichever you prefer.

Contact us at hello@selenee.store. We're happy to help.