Effective Date: July 27, 2026
We want your order to arrive beautifully and on time. Here's everything you need to know about how we ship.
We currently ship to:
If your country is not listed at checkout, please contact us at hello@selenee.store and we'll do our best to accommodate you.
All orders are processed within 1–3 business days of payment confirmation (excluding weekends and public holidays). During peak periods or sales, processing may take slightly longer — we'll keep you informed.
| Destination | Estimated Delivery |
|---|---|
| United States (standard) | 5–8 business days |
| United States (expedited) | 2–3 business days |
| Canada | 7–14 business days |
| International | 10–21 business days |
Delivery times are estimates and not guaranteed. Delays may occur due to carrier volume, weather, or customs processing.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly via the carrier's website or through your Selenee account order history.
If you haven't received tracking information within 4 business days of your order, please contact us.
If your package appears lost or significantly delayed:
Selenee is not responsible for delays caused by carriers, customs, or circumstances beyond our control. However, we will always advocate on your behalf.
For orders shipped outside the United States:
We recommend checking your country's import regulations before ordering.
For information on returning an item, please refer to our Refund Policy. Return eligibility, timelines, and instructions are detailed there.
We're always happy to help. Reach us at hello@selenee.store and we'll respond within 1–2 business days.